What to do when there is an issue with the Glam Adelaide Website

1. Login to WP Engine (sign in link here)

2. From the dashboard, find the ( ? ) button in the top toolbar.

3. This will open a dropdown that contains a PIN. Click on the PIN to copy it.

4. From here, go to the chatbot (usually floating in a corner of the page).

5. You will have to work through a series of hurdles to reach an actual person. Follow the prompts, and once you are able to, ask to chat to a human.

6. When the chatbot starts to connects you to a human, it will ask for your Support PIN (the thing you copied earlier in Step 3) and a URL. Paste in the url: glamadelaide.com.au

7. Select the relevant team (usually "Technical Support") to be transferred.

8. Wait to be connected to a support officer. Let them know what issue you are experiencing and they will help you solve it (hopefully!) They will be slow to respond, they are working through a lot of data and systems on their end.