---
title: What to do when there is an issue with the Glam Adelaide Website
description: What to do when there is an issue with the Glam Adelaide Website.
---

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# What to do when there is an issue with the Glam Adelaide Website

## This could be load times, 404 errors, etc...

1\. Login to WP Engine ([sign in link here](https://identity.wpengine.com/))

2\. From the dashboard, find the ( ? ) button in the top toolbar.

3\. This will open a dropdown that contains a **PIN**. Click on the **PIN** to copy it.

4\. From here, go to the chatbot (usually floating in a corner of the page).

![WP Engine 1](https://knowledgebase.glamadelaide.com.au/hs-fs/hubfs/WP%20Engine%201.png?width=670&height=367&name=WP%20Engine%201.png)

5\. You will have to work through a series of hurdles to reach an actual person. Follow the prompts, and once you are able to, ask to **chat to a human**.

![WP Engine 2](https://knowledgebase.glamadelaide.com.au/hs-fs/hubfs/WP%20Engine%202.png?width=349&height=528&name=WP%20Engine%202.png)6. When the chatbot starts to connects you to a human, it will ask for your Support PIN (the thing you copied earlier in Step 3) and a URL. Paste in the url: [glamadelaide.com.au](http://glamadelaide.com.au)

7\. Select the relevant team (usually "Technical Support") to be transferred.

![WP Engine 3](https://knowledgebase.glamadelaide.com.au/hs-fs/hubfs/WP%20Engine%203.png?width=341&height=517&name=WP%20Engine%203.png)

8\. Wait to be connected to a support officer. Let them know what issue you are experiencing and they will help you solve it (hopefully!) They will be slow to respond, they are working through a lot of data and systems on their end.

![WP Engine 4](https://knowledgebase.glamadelaide.com.au/hs-fs/hubfs/WP%20Engine%204.png?width=342&height=519&name=WP%20Engine%204.png)

 

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